I ordered a floating frame the end of March and it was not shipped until May 5th.  It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame.  Should that have been included with the frame?  And if so, could it be sent to me now?  
KeenART: Yes, we have shipped the missing items.
  Reta R.,  |  Thx again Hello.  Just want to let you know that I received the replacement metal print. We immediately put it up on the wall.  We thank you. We were very pleased with the quality of the hanging frame that you installed.  Looks quite elegant. The metal prints continue to sell well and, again, the excellence of your product is a major contributing factor.  Lots of people think that the print is on glass and constantly mention the vividness of the colors.  So good work.  We'll be back for more.
  John,  |  Quality paiting I got the painting on Friday. Its beautiful: Perfect size, beautiful contrast of colors, great attention to detail, filled with areas of perfection and imperfections. The more I see the painting the more I fall in admiration for it. The painter has made her smile beautiful and realistic .
Thank you for the painting and thank you for being patient with me.
  Shahraam,  |  superb customer service! I'd like to tell you how grateful I am for what today's mail brought me: a package which contained not only the dark brown filler you offered to send me, but a replacement frame as well! That was very kind and thoughtful of you. Now that's what I call superb customer service!
Thank you for helping me. I was concerned and wasn't at all sure if I could make the problem frame look as good as the replacement looks, but I'll give it a try and I'll let you know how I make out. In the meantime, I can proceed with the project involving the original frames.
Best wishes!
  Trever,  |