Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | I LOVE this service! I LOVE this service! Very reasonable prices and friendly people when calling in. I have ordered, and will be ordering several more, canvases!
Sarah Y., Columbus, Ohio | picture turned out very well but Good Morning; Thank-you for your prompt service and to let you know the picture turned out very well. I did have a concern as there is a \"popped\" nail head at the top but as it\'s in a dark tree and can only be seen at different angles I didn\'t think it was worth the postage and hassle to return it.I would certainly consider using your company again but would hope that the finished product could be checked over before sending it out.
Doreen Russell, Chilliwack | Just wanted to let you know how pleased I am with the floating frame I ordered. It is beautifully made and the quality is outstanding. It was also received incredibly fast, especially considering it was \"custom\" sized to my exact specifications. And finally, I had an immediate change of mind on my order after placing it, and called the next day to see if I could alter it. This request was granted without hesitation. I could not be happier and will definitely order again in the future. Thanks for an outstanding product and excellent customer service.
Jacqueline T., |