I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Thanks so much. Thanks so much. I sent in a picture of my dog and used your online 3D like features to pick the type of canvas I wanted. It arrived right to my door and looks great. I like that the wire is already on and i had the option to change the hook. She died this past w/e and its been nice to walk by and see her healthy.
thanks, A.
Alle, Calgary | Thanks for everything! They\'re just so much fun to look at! Not to mention, I didn\'t have to pay for shipping nor was the process to get this done on time difficult. Thanks for everything!
Jessica, Yellowknife, NT | look amazing! Two canvas\\\'s purchased and they look amazing! Product quality is fantastic...way beyond our expectations. Only thing I would have to say was a negative is the fact that I qualified for free shipping and had chosen this but they were not delivered...we had to pick them up instead which was out of our way.
Lydia Hatch, Surrey |