Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | fantastic!! fantastic!! Thank you so much!! I plan to take the month of January to pick through photos and make many more pieces of art!! So excited about them!!! Thanks again for the quick response
Jacky, | Frames... I just wanted to thank you for my frames . . . they look beautiful!
Your workmanship is much appreciated.
Cheers,
, | Terrible customer service. Incredibly disappointed with my art print. It arrived in the wrong size and customer service is ignoring my request.
Stephanie Forrest Raposo, |