SERVICE: I\'m so very happy that I choose Keenart over Amazon. I purchased 2 frames and made an oversight error on my initial order. The Keenart staff immediately picked up on it and emailed me with a request for precision. The following exchange of emails were nearly instantaneous. Thank you for that.
PRODUCT: The frames are perfect. I choose the thinner ones and I was worried about their capacity to handle a 30\"x60\" heavy canvas. They are built strong - good wood, not too heavy, perfect fit. I\'m extremely happy with the final product.
SHIPPING: Would have preferred Canada Post but they used CANPAR which easily gets confused with simple addresses (previous dealings with them were the same... Still better than Purolator...) They missed the first delivery and I caught up to the truck on the 2nd attempt... (Condo towers seem overly complicated for their drivers).
OVERALL: Fantastic service, product and end result. I will order again and refer them in the future.
Mike, | Return customer. Nice frames, great value! Simple intuitive website that makes it easy to order frames, and with liners. The liner joins could be a little tidier, but overall an excellent framing company that I will use again
Lorne Rothman, | caught me off guard. The four frames that I ordered all came in mint condition in a tidy manner. However, the largest floating frame for a 36” x 48” painting was a bit too large and the brackets wouldn’t work. Now I am left to make my own custom brackets to try to make this work. Considering this was a $350 frame, this caught me off guard.
Mark R., Edmonton | I was a little shocked... I have to say I was a little shocked at how well my canvas print turned out. I have been using another company for the last two years and there is a big difference in how great this one looks that I just had done.
On the negative, I wasnt to crazy about the frame as it doesnt match the print very well. But that was my fault as I choose one with just a guess... (would be good if you had a live preview with the frame choice)
also I wish the price was just a tad cheaper like maybe a coupon for repeat purchases etc. I normally order about 20 prints a year and will definately give you guys another try before I move my business over to you on a regular basis.. (I have found with some companys the quality can very on each order)
Norm Peters, |