happy ending I just landed from Los Angeles and see an email stating my frames gave shipped? Is this true? Thank you so much for making this happen so quickly. I'm sorry to have been such a challenge! LOL
Thank you for turning a bad situation into a hopefully happy ending. I will send you photos of my completed pieces!
And although This order had challenges, because of your fantastic customer service I will continue to use your company for future orders.
Diana, | Terrific... Thank you so much. I appreciate your quick responses and the information. I received the order today and they look terrific.
Tom, Seattle | the frame looks good but... Received the frame - three points for your information.
This took 2.5 weeks to receive - in my opinion that is too long unless you indicate as such on the order
the mounting screw heads are much much too small - I have many tools - none fit your Robertson tiny heads - had to go to home depot and picked up 4x3/8 wood screws that finally worked
the mounting flanges didn't fit my frame - I had to bend them to fit - not easily done - required my vice and heavy needle nosed pliers - my print was from Walmart and so I suspect they cheaped out on the thickness of the wood in the print - but I should have been able to adapt the mounting flanges more easily
Other than that the frame looks good and works
Jejoo, | it exceeded my expectations. I just received my order, and it exceeded my expectations. The service was outstanding, after making my order, I realized I made a mistake, and needed to make a change, the person I dealt with was extremely friendly, and understanding. She was even helpful on finding the correct size. The picture on the canvas came perfect. Will recommend this business to everyone. I look forward to ordering more.
Thank you, keep up the great work.
Jason, Montreal |